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Frequently Asked Questions


I bought a Floor ticket. Does that give me access to the pit?

Access to the pit varies on a show by show basis. For GA standing shows where the Floor is all one price level, access to the pit is limited in number. Wristbands will be distributed on a first come, first serve basis. Once all wristbands are distributed no more will be allocated for that show.

Where is the Fox Theater Pomona located?

301 South Garey Avenue
Pomona, CA 91766
On the corner of Garey Avenue and 3rd Street

How do I get to the Fox Theater Pomona?

Visit our Directions page for driving and public transportation information

Where do I park?

Visit our Parking page to view a map of street parking, lot parking, and ADA parking

Do you have ADA parking?

Yes. The public parking lots that serve the Fox Theater Pomona have ADA accessible parking stalls. The closest lots are on Third Street, just one block east and west of the theater. Visit our Parking page to view the parking map.

What are your office hours?

When do doors open for a show?

Doors typically open one (1) hour prior to show time. Please visit our Calendar page for specific show times.

Do you allow re-entry?

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue.

Are you an all-ages venue?

Most shows at the Fox are all-ages unless otherwise noted on the show page of our calendar. Guests 14 and younger should be accompanied by a responsible adult. Children 2 and younger that lap sit do not require a separate ticket.

Do you serve food and alcohol?

Food is available at our in-house restaurant the Green Room. Food is not allowed in the theater.

We have numerous full service bars located throughout the theater. You must be 21 and older to drink and you will be asked to show a photo ID.

Are there any opening acts?

Any support acts will be listed on our Calendar page.

What are the set times?

Set times are posted a few hours before the show on our Facebook, Twitter, and Instagram pages. We also distribute a limited amount of printed copies inside the theater the night of the show.

Can I bring a camera to the show?

Yes, if your camera does not have a detachable lens. No professional recording devices are allowed.

Do you have a lost and found?

If you lost something at one of our shows, please contact the Green Room or visit in person during regular business hours. Items must be picked up in person. Items will be held for one (1) week after an event. Unclaimed items become the property of the venue and are donated to a local charity.

Green Room
(909) 784-3662
150 West 3rd Street
Pomona, CA 91766
Wednesday – Saturday, 5:00pm – 2:00am

What items are NOT allowed inside the theater?

  • Outside food or beverages

  • Alcohol or drugs

  • Chewing gum

  • Glass bottles, metal cans, etc

  • Fireworks, laser pointers, flashlights, etc

  • Weapons, toy guns, blades, pepper spray, etc

  • Glow sticks, glow gloves, glow pacifiers, etc

  • Noise making devices, squirt bottles, soap bubbles, etc

  • Beach balls, balloons

  • Skateboards, roller blades, skates, etc

  • Animals (with the exception of service animals)

  • Any other item or apparel deemed inappropriate by Fox Theater Pomona management

Can I bring my prescription medication inside the theater?

Yes. Medication bottles must have your full legal name and prescription date. You must also provide legal photo ID.

How can I stay up-to-date on all of the Fox Theater Pomona upcoming shows and events?

Sign up here for the mailing list to be the first to know about show announcements and promotions.


Do you have a box office where I can buy tickets before the day of a show?

The Glass House Record Store serves as the sales outlet for most shows at the Fox Theater Pomona. You cannot order tickets by phone; all sales must be made in person. The Glass House Record Store only accepts cash. There is a $2.00 service fee and a ticket limit of four (4) per person.

The Glass House Record Store
(909) 865-3802
248 West 2nd Street
Pomona, CA 91766 (two blocks from Fox Theater Pomona)
Monday – Saturday, 12:30pm - 8:00pm (open Sundays if there is a Glass House event)

Can I pick up my Will Call tickets before the day of the show?

No. Will Call tickets can only be picked up on the day of the show. Will Call will be open (1) hour before the scheduled door time. The Will Call location will be at the entrance of the Fox Theater Pomona.

Can I have someone else pick up my Will Call tickets?

To release your tickets to someone else, that person will need to bring a copy of the credit card used to purchase the tickets, a copy of the Driver’s License of the original purchasers, and a signed written statement from the original purchaser stating the name of the person they are releasing the tickets to. The person picking up the tickets will need to show a photo ID that matches the name in the statement.

What happens if the show is canceled or postponed?

All refunds are available at your point of purchase. If you purchased your tickets through Ticketmaster, please call. If you purchased your tickets at the Glass House Record Store, you can obtain a refund there.

Do you sell tickets at the door?

If the show is not sold out, we will sell tickets the night of the show when doors open. It is cash only.

How do I find out what shows you have coming up?

The best way to find out about show announcements is to follow us on Facebook, Twitter, and Instagram. You can also visit our Calendar page to see all upcoming shows.

Does your theater have seats?

Yes, Seats are located in the Balcony.Seats may be assigned or general admission with a balcony ticket, depending on the type of show.

  • Orchestra/Pit: Located on the main floor. This area is general admission standing room or seated depending on the type of show. NOTE: For GA standing shows, a pit wristband must be accompanied with a  floor ticket. Wristbands are given out by security when doors open on a first come first serve basis.
  • Balcony Level 2: Located directly behind Balcony Level 1, these seats are set “stadium-style”. This area is assigned or general admission with a balcony ticket, depending on the type of show.

What are the different seating & viewing areas?

Orchestra/Pit: Located on the main floor. This area is general admission standing room only.

Terraces: Located directly behind Orchestra, these are four tiered platforms set at multiple elevations. This area is general admission standing room only.

Balcony Level 1: Located upstairs, these seats are also referred to as “VIP” or “Captain Chairs”. This area is assigned seating.

Balcony Level 2: Located directly behind Balcony Level 1, these seats are set “stadium-style”. This area is assigned seating.

Do you have ADA seating?

Do you offer VIP table/bottle service?

I forgot to print my tickets; can you scan them from my Smartphone?

If you purchased your tickets through Ticketmaster, we cannot scan your tickets at the door; please make sure to print your tickets before arriving at the venue. If you purchased your tickets through AXS, we will be able to scan an e-ticket from your smartphone. Please have your e-ticket pulled up on your smartphone prior to entering the venue.



What makes the Fox Theater Pomona so special?

The Fox Theater Pomona – once a bustling movie-house in the 1930’s – is now one southern California’s premier performance venues. This architectural landmark has been completely renovated with state of the art sound and lighting to provide the best quality experience for concert-goers. Its original historic charm has been revitalized in the vibrant colors and art deco details, making the Fox Theater Pomona truly a unique space.

Settled in the Arts Colony of downtown Pomona, the theater is surrounded by a slew of art galleries, restaurants, bars & pubs, shopping, nightclubs, and more. The neighborhood is a breath of fresh air, perfect for explorers and lovers of music and the arts.

What are the nearest restaurants and bars?

Visit out Dining & Drinks page for more information.

What are the nearest hotels?

Visit our Hotels page for more information.