What makes the Fox special? What is the neighborhood like?
Since it was completely renovated and reopened in 2009, the Fox Theatre Pomona has staked out a reputation as one of the nicest live music venues on the west coast. It is a glamorous, architectural landmark, well-managed and safe, just big enough for a great audience experience, and just small enough for performers to personally connect with their fans. The Fox and its shows have been given high marks by the Los Angeles Times, the LA, OC, and IE Weeklies, Rolling Stone, MTV, top performers and truly dedicated music fans.
The Fox also offers much more than the rushed freeway drive, a big parking lot, and a crawl back to the freeway. The Fox Theatre is part of a historic neighborhood, the Pomona Arts Colony. They are cutting edge galleries, international cuisine, street performances, artist lofts, nightclubs, vintage shopping, funky bars, eclectic residents etc. And all of this non-corporate, mom-and-pop, and constantly experimenting. This isn't a neighborhood for posers, it is an authentic experience for people that are passionate for music and the arts. You will love the concert and exploring and the surrounding neighborhood.
I heard there was a concert coming up, but it is not listed on your website.
Bands often post upcoming performances on their websites, even though the concert has not been officially announced. The Fox can only confirm dates, create a calendar listing, and sell tickets, when the band representation authorizes publicity for the concert. Please refer regularly to our calendar page http://www.foxpomona.com/calendar_working.php for the latest information and sign up for our e-mail updates http://www.foxpomona.com/redcarpet.php so we can inform you the moment the concert is available to you. You can also go to http://www.goldenvoice.com/newsletter/ and sign up to receive information on the many Golden Voice concerts at the Fox.
Why can’t I find tickets on Ticketmaster?
Tickets for most events at Fox are available on Ticketmaster. However, some events are ticketed through an alternative agency, such as Ticketfly. A link is always provided to the correct agency on the event page of the Fox calendar.
Does the Fox have a box office/will call window? Are fees lower at the box office?
The Glasshouse Record Store serves as the sales outlet for most concerts at the Fox. You cannot order tickets from the Box Office by phone; all sales are in person. The Glasshouse Record Store is a cash only ticketing outlet. Call the Box Office at (909) 865-3802 with questions about ticket availability, prices, and fees. There is a $1.00 service fee for tickets purchased at the Glasshouse Record Store. The Box Office/Will Call table will open one hour before doors at the entrance to the Fox.
The Glasshouse Record Store is located two blocks from the Fox at 248 W 2nd St., Pomona, CA 91766. It’s hours are:
Monday - Friday 3:00 pm - 8:00 pm
Saturday 12:00 pm - 8:00 pm
Open later on show nights
(909) 865-3802
Can I pick up my Will Call Tickets before the day of the concert?
No. Will Call tickets can only be picked up on the day of the concert. Will Call will open one hour before doors at the entrance to the Fox.
Can somebody else pick up and use my Will Call tickets?
To release your tickets to someone else, the person needs to bring a copy of the credit card used to purchase the tickets, a copy of the Driver's License of the original purchaser as well as a signed written statement from the original purchaser stating the name of the person they are releasing the tickets to. The person picking up the tickets will need to show ID that matches the name in the statement.
What happens if the concert is cancelled or postponed?
All refunds are available at your point of purchase. If you purchased your tickets through Ticketmaster, please call 800-653-8000 for a refund or exchange. If you purchased your tickets at The Glasshouse Record Store, you can obtain a refund there.
What does “all ages” mean?
Most concerts at the Fox are All Ages, meaning guests of any age can attend the event, unless otherwise noted on the concert page of our calendar. Guests 14 and younger should be accompanied by a responsible adult. At some concerts designated areas within the Fox can be restricted, for example, to only 21 years of age and older. Parents should consider that concerts can have mature content and that alcohol is served at the venue, though only to those 21 years of age and older with proper identification.
Can I bring my young child to a concert?
Yes. Young children are allowed at most concerts. Children two and under that lap sit do not require a separate ticket. Parents should consider that concerts can be very loud and can have mature content. There are changing tables in the restrooms and our staff will try to accommodate parking for strollers
What kinds of tickets are available?
When purchasing your tickets, please note the different kinds of seating, if any, that are available and make sure you are purchasing the tickets that you want. This information can be found on the concert page in our calendar section, at our Box Office in the Glasshouse Record Store, and for many Fox events, at Ticketmaster.
What is General Admission at the Fox?
Many concerts at the Fox are General Admission. This means viewing areas (both standing-only areas and seats) are first come first serve. Also General Admission can be restricted to different viewing areas. For example, a concert can offer Main Floor General Admission tickets are ONLY valid on the Main Floor, and also offer Balcony General Admission tickets which are ONLY valid on the balcony. Switching different viewing areas during the concert is usually prohibited. When purchasing your tickets, please note the different kinds of seating, if any, that are available and make sure you are purchasing the tickets that you want.
If the concert is General Admission, why does my ticket have a row/seat numbers?
There are two possibilities. First, you have a premium ticket, such as VIP seating that is numbered and assigned. This ticket must say VIP to be valid. Second, if your ticket says “GA” or “General Admission,” you do NOT have an assigned seat, even if your ticket lists row and seat numbers.
Is the Fox ADA accessible? Is there handicap seating?
All of the major areas within the Fox are accessible-- the historic lobby, he Grand Hall and Balcony, all rooftop patios, the restaurants, the nightclub, etc. Accessible seating, wheelchair seating, and companion seating are available upon request. Please purchase tickets for the event then contact our ADA Assistant regarding your needs. Since many events at the theater are general admission with first come first serve seating, the earlier you can contact our staff, the easier it will be to seat you. Of course we will also work to accommodate any ADA requests at the door. For additional accessibility information please contact our ADA Assistant here.
What is VIP seating?
At many concerts there are premium tickets for “VIP seating.” These seats are considered by many to be the best in the house--deluxe captains chairs at the very front of the balcony, with outstanding sightlines and acoustics. Usually there is
premium cocktail service, with wait staff that takes orders and delivers them directly to your seat.
Are there standing and seated viewing areas?
Yes. For most concerts there is standing-only on the ground floor levels of the auditorium: Main Floor Level 1-Orchestra and Main Floor Level 2-Terraces. Some events, such as standup comedy, does their seething on the ground floor of levels of the auditorium. Please check the events page on the Fox calendar for details.
There is always fixed seating on the balcony levels of the auditorium: Balcony Level 1-- VIP/Captain Chairs and Balcony Level 2-theater seating.
What are the different seating/viewing areas like?
The Fox features a wide range of viewing options. Read the following descriptions or click here for our concert seating chart and sample pictures.
Main Floor Level 1 “Orchestra”: Sometimes called the orchestra level or pit, this is a large open space/dance floor that is directly in front of the stage. This area is standing only--you are up close and personal with your favorite performers.
Main Floor Level 2 “Terraces”: These are four tiered platforms that start just behind the orchestra level. Set at multiple elevations, the platforms provide unobstructed views of the stage. The terraces are standing only.
Balcony Level 1 “VIP/Captain Chairs”: This level is at the front of the balcony and features large and comfy “Captain Chairs.” This section is often designated as "VIP seating."
Balcony Level 2 “Theater Seats”: This level features fixed theater seats positioned “stadium-style” for unobstructed views of the stage.
Don't forget the lobby, alley and rooftop bars: These areas are outside the main auditorium. At any time during the concert, guests can visit these areas and return to the auditorium at their leisure. Guests can still enjoy the concert in the spaces thanks to live audio and video feeds from the stage. They offer a variety of standing areas and casual seating.
Where is parking for the Fox?
There is extensive on-street parking and several City parking lots on Third Street, one block east of the theater. For most events, Fox guests can park in these lots for free. All city lots have handicapped parking. There are sidewalk signs on Garey Avenue to direct you to the lots. Guests must follow parking rules on street signs and at the entry to the lots. Public parking downtown is monitored by security personnel. For a map with directions and parking click here.
The parking lot directly north of the Fox (Chase Bank parking lot) sometimes charges four dollars for “VIP parking.” The Fox Theatre is not affiliated with this parking lot.
What is the concert line-up? What time does a particular band go on stage?
The official line-up is on the concert page in our calendar section. If an act is added or dropped, it will be listed on the concert page. We can send you concert updates if you join our e-mail list here. Set times are also listed in the Upcoming Shows thread on the Goldenvoice Forum here: http://www.goldenvoice.com/forum/
The timing of performances are decided by the performers themselves, not the venue.
Are cameras allowed at the concert?
Sometimes. Some artists do not allow cameras so please check our website or Ticketmaster for any specific restrictions at the show you are attending. Most events permit small personal cameras such as cell phone cameras and point and shoot cameras. Professional style cameras, such as SLR’s and cameras with detachable lenses, are almost never allowed. Decisions about particular cameras are made by security at the door and are final.
Special arrangements for members of the press must be submitted in writing to the Fox one week before event. Authorization is at the sole discretion of the artist.
Is there a dress code? Are there any prohibited items?
Yes. Guests must wear footwear, shirt/blouse, and reasonable public attire. Occasionally a special event may require or request a more upscale attire, such as formalwear-- please check the concert details page for specifics. Any apparel deemed dangerous or inappropriate by Fox Management may prohibited at the door.
Items not allowed into the Fox Theater include but are not limited to:
Outside Food Or Beverage
Alcohol, Drugs, Chewing Gum
Glass Bottles, Metal Cans, etc.
Fireworks, laser pointers, flashlights, etc.
Weapons, toy guns, blades, pepper spray, etc.
Noise making devices, squirt bottles, soap bubbles, etc
Beach balls, balloons, skateboards, roller blades, skates, etc.
Animals (with the exception of service animals)
Any other item or apparel deemed inappropriate by Fox Management.
Is there a coat check?
Sometimes. When it is raining or especially cold, the Fox opens a coat check at the west end of the Historic Lobby.
Is there alcohol at the Fox?
Yes. There are full service bars at most concerts. These are usually located in the lobby, in the theater itself, and on two open-air, rooftop patios. Also, there are full bars at The Drink Tapas Bar, the Fox Grill and Sports Bar, and the Sky Fox Lounge nightclub, which are located within the Fox complex. They are open during concert nights and also have regular hours throughout the week.
How can I meet the band?
Only a band’s publicist, management, or fan club, can arrange meet n' greet opportunities.
If you happen to see a member of the band or entourage in town before or after the concert, please be respectful and allow them their personal, off-stage time. Help us show that downtown Pomona is a welcoming and comfortable place to visit and perform.
Lost and Found
If you lose something during your visit, contact The Drink at the Fox, the tapas bar located at the front of the theater. Describe what is missing to see if it was turned in. Items must be picked up in person. Found items will be held for one week after an event. Unclaimed items become property of the venue and are donated to a local charity.
Call The Drink at (909) 784-3662 or visit in person during the following regular business hours:
The Drink Tapas Bar
150 W. 3rd St.
Pomona, CA 91766
Open Wednesday through Saturday 5 PM to 2 AM, Sunday 10 AM to 2 AM
What restaurants and bars are in the area?
The Arts Colony has more than two dozen restaurants and bars. At the Fox itself, there are two restaurant bars that are popular with our guests-- the Fox Grill and Sports Bar, The Drink Tapas Bar, and the Sky Fox Lounge nightclub bar. Other nearby favorites include the Acerogami, a full-service bar and sculptural experience, Aladdin Junior’s, famous Mediterranean eatery, Pho Vi, a Vietnamese restaurant with outdoor dining, Joey's BBQ, and Dba Wine Bar, to name just a few. Check out the Visit section of our website for more suggestions. Check out the official downtown website for full list of eateries and nightspots:
